MY EXPERIENCE
Background & Expertise
IMPLEMENTATION CONSULTANT promoted to SERVICE ENGAGEMENT MANAGER, TACTON
October 2021 - February 2025
In my Implementation Consultant role, I provided expert guidance and best practices, helped structure the solution to meet customers' needs, and helped them leverage Tacton's CPQ to achieve business value and engage with customers more effectively.
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In my Service Engagement Manager role, I leveraged the knowledge gained to present Tacton Services' unique value and best-practice implementation approach to prospects, engaged early on to design initial customer success roadmaps and scoped projects based on needs, ultimately assessing their readiness for CPQ solutions and implementation projects. Throughout the project, I worked closely with account executives and sales engineers to effectively structure the deal, manage risk, ensure a smooth handover between sales and delivery teams, and transfer training on time.
SENIOR BUSINESS ANALYST - CUSTOMER SUCCESS, CONFIGURE ONE, NOW PART OFÂ REVALIZE
October 2020 - September 2021
In my role on the Customer Success team at Configure one, I had the opportunity to drive revenue and provided white-glove service to our clients as they stepped through the digital transformation door that will help grow their business.
COMMUNITY ENGAGEMENT MANAGER, EXPLORANCE
February 2019 - March 2020
As a Community Engagement Manager, my primary goal is to increase our customers' engagement with our products, services and community.Â
This role has taught me about the complexity and challenges, but also the triumphs of client engagement, the technical aspects of supporting a community website, the tedious and rewarding work involved in driving a successful event attendance, and the satisfaction and joy that comes along with the realization that all the hard work has culminated in a successful event.
SOLUTION ENGINEER, GARTNER
December 2015 - February 2019
As the Solution Engineer for a team of 13 sales professionals, I have provided subject matter expertise (SME) when completing RFP (request for proposal) requests, delivered product value demos to prospective clients, represented our product at industry events and provided sales enablement to my team. Working remotely has taught me a great number of valuable lessons about teamwork, relationships, and self-discipline. I can now comfortably say that I can thrive in a mosaic work environment and feel comfortable with the modern virtual office trend that has been sweeping the HR world.
PRODUCT MANAGER, PROMOTED FROM PRODUCT SPECIALIST, KNOWLEDGEADVISORS/CEB
May 2007 - <arch 2015
My professional career journey has begun as a Product Specialist, with the mandate of improving the quality of the products released, streamline and modernize the way the company supported our prospective clients once they became clients through Online Help and Support. Over time, as the company matured, my career goals focused more and more on product management. After I was presented with the opportunity to be mentored, I have developed the necessary skills to be promoted to Product Manager. In my new role, I have applied my product knowledge, attention to detail, and project management skills on highly customized functionality to our clients.